Privacy Policy

A. INTRODUCTION:

POOLCOOL app by Keplar Craft recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor. This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Poolcool and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by Poolcool through any of Poolcool’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices.

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Poolcool. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels. This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of Poolcool’s business partners, advertisers, sponsors or other sites to which Poolcool provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Poolcool and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

B. TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS:

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

1. Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, your contact details such as your email address, telephone (mobile or otherwise). The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).

2. Other information: We many also collect some other information and documents including but not limited to:

1. Transactional history (other than banking details) about your e-commerce activities, buying behavior.
2. Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
3. Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
4. Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

C. HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected maybe used in the following manner:

1. While making a slot booking: While making a slot booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. This information is presented to the User at the time of making a slot booking to enable you to complete your bookings expeditiously.

2. We may also use your Personal Information for several reasons including but not limited to:

1. keep you informed of the transaction status;.
2. Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
3. send booking confirmations either via SMS or Whatsapp or any other messaging service;
4. send any updates or changes to your slot booking(s);
5. allow our customer service to contact you, if necessary;
6. customize the content of our website, mobile site and mobile app;
7. request for reviews of products or services or any other improvements;
8. send verification message(s) or email(s);
9. Validate/authenticate your account and to prevent any misuse or abuse.

3. SURVEYS:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.

USER GENERATED CONTENT (UGC)

Poolcool provides an option to its users to post their experiences by way of review, ratings and general poll questions. The customers also have an option of posting questions related to service offered by Poolcool or post answers to questions raised by other users. Poolcool may also hire a third party to contact you and gather feedback about your recent booking withPoolcool. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, Whatsapp or any other messaging service) for you to share your feedback. The reviews may be written or in a video format.

The UGC that Poolcool collect may be of the following kinds:

1. Review and Ratings
2. Question and Answers
3. Crowd Source Data Collection (poll questions)

D. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Poolcool will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

E. COOKIES AND SESSION DATA:

1. Cookies
Poolcool uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. Poolcool’s use of cookies is similar to that of any other reputable online companies.
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time [only your password is needed].

A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.

Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. Poolcool supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Poolcool cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

2. Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data

F. WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

1. Service Providers and suppliers:
2. COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. If the assets of Poolcool are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

3. BUSINESS PARTNERS AND THIRD-PARTY VENDORS:
We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better slot booking experience or to avail certain benefits specially made for Poolcool customers.

4. DISCLOSURE OF INFORMATION
In addition to the circumstances described above, Poolcool may disclose User's Personal Information if required to do so:

1. by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
2. to conduct our business;
3. for regulatory, internal compliance and audit exercise(s)
4. to secure our systems; or
5. to enforce or protect our rights or properties of Poolcool or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage

G. HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Poolcool services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

1. PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS
When the Poolcool app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Poolcool requires and the data that shall be accessed and its use is as below:

1. Android permissions:

1. Device and App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to optimize your slot booking experience.
2. Identity: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free experience. It also helps us map email ID’s to a particular user to give you the benefit of wallet cash-backs, etc.
3. Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized experience. When you launch Poolcool app to make a slot booking, we auto-detect your location so that your nearest gym or club associated with Poolcool is auto-filled
4. SMS: If you allow us to access your SMS, we read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making a booking and you don’t need to move out of the app to read the SMS and then enter it in the app.
5. Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing and booking slots with your friends.
6. Device ID and Call information: This permission is used to detect your Android ID through which we can uniquely identify users. It also lets us know your contact details using which we pre-populate specific fields to ensure a seamless slot booking experience

2. IOS permissions:

1. Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers etc. on your device. If you do not opt for this, updates for your slot booking, confirmation, refund (in case of cancellation), etc. will be sent through SMS.
2. Contacts: This permission enables us to know about details of your account(s) on your mobile device. We use this info to auto-fill your email ID’s and provide a typing free experience. It also helps us map email ID’s to a particular user to give you the benefit of wallet ,cash-backs, etc.
3. Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized experience. When you launch Poolcool app to make a slot booking, we auto-detect your location so that your nearest club or gym for Poolcool is auto-filled.

H. HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using SET encryption. SET protects electronic payments by encrypting personal card details and authenticating users through digital certificates. SET ensures that only authorised parties can access sensitive information and that transactions are not tampered with. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

I. WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to info@keplar.in

J. YOUR RIGHTS QUA PERSONAL INFORMATION

You may access your Personal Information from your user account with Poolcool. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to info@keplar.in

K. ELIGIBILITY TO TRANSACT WITH Poolcool

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us at info@keplar.in. Poolcool shall endeavor to respond to all reasonable concerns and inquiries.

L. DELETION OF ACCOUNT OR PERSONAL INFORMATION

In case you want to delete your account or your personal information, you may write to us at info@keplar.in, requesting for deletion of your account. Please note that the DPO may require you to verify your identity before proceeding with your request of deleting your account. Any identity proof that you may provide shall be stored for a period of 21 days from the date of deletion of the account.